ParcelRefund Policy
ParcelAudit is sold by Audit Tools ("we", "us"). We are responsible for the sale. Card payments are processed by Stripe, and you receive a payment receipt by e-mail.
1. All sales final
ParcelAudit is delivered instantly as a license key and download. For that reason all sales are final and we do not offer refunds, including for change of mind, not using the software, or not finding clients. ParcelAudit is sold only to customers in the United States and Canada.
Please review the product page, the Terms of Sale, the system requirements and the FAQ before buying. If you have a question about whether ParcelAudit fits your needs, e-mail us before purchasing.
2. Install, activation and feature problems
If ParcelAudit does not install, the license key does not activate, or a core feature described on the product page does not work, contact support@audittools.win with your order number and a description (screenshots help). We will work to fix the problem with a workaround, a corrected key or an updated version.
The following are not defects: an invoice format from a carrier the product does not list as supported; missing or incomplete data provided by your client (for example, no rate contract); results on a particular client's invoices (the amount of errors found depends on that client's data); warnings shown by Windows SmartScreen or macOS Gatekeeper on first launch, which are explained in the install guide.
3. Payment disputes
Payment disputes are handled through Stripe and your card issuer, and the card issuer or payment provider decides the outcome. We retain the available order, checkout acceptance, email-provider, installer-request and PA2 activation records and may provide them in a dispute. Email-provider acceptance is not confirmation of inbox delivery; an installer request is not confirmation of a completed download. Please contact support@audittools.win first so we can look into delivery or technical problems.
All sales final does not cover payment errors: if you were charged twice for the same order, we refund the duplicate charge, and if you believe your card was used without your permission, contact us and we will investigate.
4. If a refund is issued or reversed
If a refund is issued by us, or a payment is reversed through a dispute, your license ends and further downloads are disabled. PA2 activation is refused on the next online check, while an existing offline activation may continue until its receipt expires. Existing PA1 offline versions cannot be remotely disabled; later releases can reject revoked keys.
5. Your legal rights
Nothing in this policy limits rights you have under laws that cannot be waived.