Refund Policy
ParcelAudit is sold by Audit Tools ("we", "us"). Orders are processed by our online reseller and Merchant of Record, Lemon Squeezy, which handles payment, sales tax and invoices.
1. All sales are final
ParcelAudit is digital software. Your license key and download links are delivered by e-mail immediately after payment. Because the product is delivered instantly and cannot be returned, all sales are final and we do not offer refunds for change of mind, including if you decide not to use the software, do not find clients, or purchased by mistake.
Please review the product page, the Terms of Sale, the system requirements and the FAQ before buying. If you have any question about whether ParcelAudit fits your needs, e-mail us before purchasing.
2. Defects: refund if we can't fix it
If ParcelAudit has a defect — it does not install or start on a supported system, the license key you received does not activate, or a core feature described on the product page does not work — contact us within 30 days of purchase at support@audittools.win with your order number and a description (screenshots help).
We will try to fix the problem with a workaround, a corrected key or an updated version. If we cannot fix the defect within 14 days of your report, we will refund your purchase in full.
The following are not defects: an invoice format from a carrier the product does not list as supported; missing or incomplete data provided by your client (for example, no rate contract); results on a particular client's invoices (the amount of errors found depends on that client's data); warnings shown by Windows SmartScreen or macOS Gatekeeper on first launch, which are explained in the install guide.
3. Duplicate or unauthorized charges
If you were charged twice for the same order, or you believe your card was used without your permission, contact us and we will refund duplicate charges and investigate unauthorized ones.
4. How refunds work
Approved refunds are issued by Lemon Squeezy to the original payment method. Banks usually show the refund within 5–10 business days. When a refund is issued, the license key for that order is deactivated and stops working in current and future versions of ParcelAudit.
5. Before opening a chargeback
Please contact us first — we answer support e-mails within 2 business days. We keep records of each order, including acceptance of these terms at checkout, license delivery, downloads and activation, and provide them to the payment provider in the event of a dispute.
6. Your legal rights
Nothing in this policy limits any rights you have under consumer protection laws that cannot be excluded by agreement.